Shipping Information

Free shipping to the United States.

Payment Information

Secure Payments Via PayPal®.

Full refund within 14 days without reason

Money-Back Guarantee: If your items arrive damaged or become defective within 14 days of normal usage, we will gladly issue out a replacement or refund.

Our Guarantee

Insured Worldwide Shipping: Each order includes real-time tracking details .

Safe: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.

Contact Us

Email: service@kapongka.com

We strive to answer your questions within 24 hours.

Customer service chat hours: 24/7 Support.

Thanks for your visiting on KAPONGKA.

For more help, please feel free to contact us by e-mail. 

Email: service@kapongka.com

Tel: +86 13653020288

Address: Room 609, New World Business Center, No. 6009, Tianyi Road, Fuxin Community, Lianhua Street, Futian District, Shenzhen, Guangdong, China

Company: Shenzhen Zipeng Information Technology Co., Ltd.

Once receiving your mail, our customer service representatives will respond as soon as possible.（Most e-mails will be responded within a business day.)

We appreciate for your kindly patience and understanding.

Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns 
We accept return of products by mail. Customers have the right to apply for a return within 14 days after the receipt of the product. 

Returnable Items

• Unused product
• Defective item
• Wrong item received
• Items damaged in transit
• Lost or missing items

 Return Conditions

• To be eligible for a return, your item must be unused, saleable, and in the same condition that you received it.
• It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Note: Please do not send your purchase back to the manufacturer.The previous paid shipping and delivery fees are non-refundable. No restocking fee will be charged to the consumers for the return of a product.

Refunds 

• Please contact our Customer Service at E-mail: service@kapongka.com to get the return address.
• After receiving and checking your return, we will send you a receipt notice via email. We will also notify you to approve or reject your refund. If you are approved, we will process your refund.
• Refunds for the returned items will be processed in 1-3 business days after we receive your package. During high-peak seasons like Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds.
• Refunds automatically credit the credit limit to your credit card or original payment method within one week.

Late or missing refunds 
If you haven’t received a refund yet, please check your bank account again first.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at E-mail: service@kapongka.com

Contact Us

Email: service@kapongka.com

We strive to answer your questions within 24 hours.

Customer service chat hours: 24/7 Support.